In case you encounter a technical problem with one of our IT solutions, please contact us at support@scionics.de with a thorough description of the problem. In order to speed up the problem solving process, we recommend providing as much information as possible, such as the operations that resulted in the problem and screenshots. In urgent cases, please contact us by telephone under +49 351 796 5360 or under the number provided to you at time of installation of the system. We will do our best to solve your problem as quickly as possible.